Following his presentation at the Estate Security Conference in October, Craig Donald delves into the challenge of balancing human operator ‘IQ’ and AI system detection within CCTV control rooms.

Much of the marketing for CCTV AI detection implies the client can just drop the AI into their existing systems and operations, and they will be detecting all criminals and be far more efficient when doing it.

If you are designing or upgrading a control room, or even reviewing or auditing an existing control room, there are a number of design factors that one would need to consider.

Control room operators are still critical components of security operations and will remain so for the foreseeable future, despite the advances of AI, which serves as a vital enhancement to the human operator.

Display walls provide a coordinated perspective that facilitates the ongoing feel for situations, assists in the coordination of resources to deal with the situation, and facilitates follow up by response personnel.

Dr Craig Donald believes smart surveillance offers a range of options for monitoring loved ones, but making the right choice is not always as simple as selecting the latest technology.

Dr Craig Donald advocates the use of intelligence and smart surveillance to assist control rooms in dealing with the challenges of the size and dispersed nature common in all mining environments.

A video management system (VMS) is central to, and the most vital element to any control room operation using CCTV as part of its service delivery, however, all too often, it is seen as a technical solution rather than an operational solution.

The increasing development of AI and its role in enhancing investigation-led surveillance, and the increasing capacity of control rooms and local analysts to deliver data in return, can increase the synergy between intelligence and surveillance.